Leadership and product work
Work organized by problem, not by artifact.
A selection of product, service design, accessibility, research, and transformation engagements across public sector, nonprofit, financial services, and enterprise organizations. Detailed artifacts for confidential work can be discussed privately with client approval.
Building Products
- 01 LimenaBuilding an AI accessibility operations platform Founded and building Limena, a platform that helps organizations manage digital accessibility as an ongoing capability rather than a one-time audit. Read
- 02 AuctiBuilding an AI-powered fundraising operating system Founded and building Aucti, which reduces the operational work behind charity fundraising events while keeping organizers in control of every decision. Read
Product and Experience Transformation
- 05 Sonnet InsuranceLeading product experience in regulated financial services Led UX and service design at a regulated digital insurer, building the team and practice and shaping the digital product experience across web and mobile. Read
- 08 GoForRedesigning a logistics service without breaking live operations Redesigned a same-day delivery service end to end, surfacing the manual seams that staff were holding together by hand and deciding which the platform should absorb. Read
- 09 H&R Block CanadaCarrying a broker-led service into consumer software Redesigned the sign-up and onboarding for consumer tax software so it kept the reassurance of a broker-led service, splitting the path early to meet each filer where they stood. Read
Research and Strategy
- 06 Central 1Aligning 250 credit unions around a shared digital strategy Built life-event strategy kits that more than 250 credit unions could deploy locally, giving a fragmented sector one shared model without flattening what made each member local. Read
- 07 Roots CanadaModernizing a national retail brand without losing what built it Led a full digital audit and redesign for one of Canada's most recognizable retailers, resolving years of accumulated inconsistency while protecting the brand customers came for. Read
Work with me
Facing a problem like these?
Many engagements involve confidential government and enterprise work. Additional examples can be discussed privately with client approval.